Service Department
Click here to schedule a service appointment

Left to Right:
Randy Woods, Phil Stine, Bruce Ulin, Brian Shanstrom, Winn Starnes, David Parsons, Terry Doud, Larry Forrest, Roger Scales, Brandon Keller.
Not Pictured: Jim Ruggles


Jim Ruggles
rental@feslerautomall.com
Title: Service Manager
Employed Since: 1993
About Me: I am the Ford warranty and policy administrator, Chevrolet associate service consultant, Oldsmobile Heritage of Excellence (for Outstanding Service Achievement 1997) Ford Service Advisor, GM Claims processing, Gold Achievement, GM Service Manager Certified, Ford Service Manager Certified. I enjoy U of I and Hawkeye football, Cardinal baseball, big game and fowl hunting, and NASCAR, Outlaw and Drag racing.

Roger Scales
gmservice@feslerautomall.com
Title: Assistant Service Manager
Employed Since: 2006
About Me: I enjoy being around my family most, I have a wife, two children, and one grand daughter. I am a Iowa Hawkeye football fan as well as a St Louis Cardinals baseball fan. I am also a coach for Special Olympics.

Phil Stine
fordservice@feslerautomall.com
Title: Service Consultant
Employed Since: 2000
About Me: The number one thing in my life is my son, Dalton. We enjoy fishing, hunting, boating, swimming, and camping a lot. We also enjoy riding motorcycles. My favorite football team is the Bears, my favorite basketball team is Celtics. I do a lot of grilling and cooking. I am a Mason, Shriner, and Volunteer Fireman.
GM Service

Larry Forrest
Title: Auto Technician
Employed Since: 1986
About Me: I am a Chevrolet Master & ASE Master Technician. I am also certified in ASE Advance Level Engine Performance, and ASE Exhaust Systems. In my spare time I enjoy all sports and love to hunt, fish, bowl, and play golf. I like bow hunting most overall. I enjoy wood working & spending time with my family and friends. My favorite sports teams are the Hawkeyes and Chicago Cubs.

Terry Doud
Title: Auto Technician
Employed Since: 1993
About Me: I am ASE Master Certified as well as a Hunter Wheel Alignment Master Technician. I have a wonderful family, my wife Tonya and two boys, Ryan and Zachery. I enjoy racing, tractors, car shows, and camping.
Ford Lincoln Mercury Service

Bruce Ulin
Title: Auto Technician
Employed Since: 2002
About Me: I am an ASE Master Technician and a Ford Specialist Technician in the following areas; electronics, gas engine performance, diesel engine performance, brakes, and climate control. I am married with four grown children, a toddler at home, and two grandchildren. I like spending time with my kids and grandkids and I also enjoy running, biking, walking, and working on our house.

Brian Shanstom
Title: Ford Senior Master Technician
About Me: I have been a Ford Senior Master Certified Technician since 2004 and have been a mechanic since 1984. I have one grandson and I enjoy hunting, camping, NASCAR, demo derbies, drag races, and I have been a garden tractor puller since 2000.

Randy Woods
Title: Courtesy Driver
Employed since 2004
About Me: I have a wife, 2 children and I like to work around home and on the farm.

David Parsons
Title: Detail
Employed Since: 1992
About Me: I enjoy spending time with my kids, deer hunting, ATVs, and NASCAR.
Brandon Keller
Title: Detail
Employed Since: 2006
About Me: I run a DJ service for college parties, I am a big Iowa Hawkeye fan, I teach kids how to skate and swim.